yaya9's Privacy Policy

Definitions & Scope

In this privacy policy, "yaya9", "we", and "our" refer to the yaya9 online gaming platform. "User", "you", or "your" refers to any person who uses yaya9's website or services. "Personal information" refers to any information that can directly or indirectly identify a specific individual.

This policy applies to all of yaya9's services, website, mobile version, and gaming platform. By accessing our site or creating an account, you are considered to have accepted all the terms of this policy.

Data Collection

yaya9 collects only the information necessary to provide and secure its services. We collect information from two main sources:

2.1 Information You Provide Directly

• Full name, date of birth, and national ID details (for age verification)
• Email address and mobile number
• Username and password
• Payment details — information required for transactions via bKash, Nagad, Rocket, or bank transfer
• Any information or messages sent to the support team

2.2 Automatically Collected Information

• IP address and device identifier information
• Browser type and operating system
• Browsing activity on the site and page visit history
• Game play history, bet amounts, and results
• Login time, location, and session duration
• Information obtained from cookies and similar technologies

We never collect more information than you need to provide, and the purpose is clearly stated at the time of collection.

Purpose of Data Use

yaya9 uses collected information for the following legitimate purposes:

3.1 Account & Identity Verification

Each account is properly verified to ensure that only one genuine individual operates an account and that the age requirement of 21 years is met.

3.2 Service Delivery & Improvement

Information is used to improve your gaming experience, identify technical issues, and enhance the performance of the platform.

3.3 Financial Transaction Processing

Payment information is used to verify deposit and withdrawal requests and to prevent fraudulent activity. The minimum transaction amount with us is ৳500.

3.4 Customer Support

Information is used to improve the quality of support provided via 24/7 live chat and email, and to resolve your issues more quickly.

3.5 Legal Compliance

Information is retained to comply with applicable laws and regulations and to respond to legitimate requests from law enforcement authorities.

3.6 Responsible Gaming

Gaming data is analysed to identify unusual gaming behaviour and to provide assistance to players when needed.

Cookies & Tracking Technologies

Cookies and similar technologies are used on the yaya9 website. A cookie is a small data file stored on your device that ensures the site functions correctly.

4.1 Essential Cookies

These cookies are essential for the basic operation of the site — maintaining login sessions, carrying out security checks, and remembering your preferences. Without these cookies, the site will not work properly.

4.2 Functional Cookies

These cookies are used to remember language preferences, theme settings, and information from previous sessions, making your user experience smoother.

4.3 Analytics Cookies

Aggregate (non-personal) data is collected to understand which parts of the site are visited most and where technical issues are occurring.

Data Sharing & Disclosure

yaya9 does not sell your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

• Payment Processors: The minimum necessary information required to complete transactions via bKash, Nagad, Rocket, and bank transfer is shared with the relevant payment providers.
• Technology & Security Partners: We work with security service providers to ensure fair play and prevent fraud — only under contractual confidentiality terms.
• Legal Obligations: Information may be disclosed in response to a court order or a legitimate and formal request from a law enforcement authority.
• Business Restructuring: In the event of a company merger or acquisition, information may be transferred after notifying users in advance.

Outside of the above circumstances, no information that could identify you will be shared with any third party without your explicit consent.

Data Security Measures

yaya9 has put in place industry-standard technical and administrative measures to protect your information.

6.1 Technical Safeguards

• SSL (Secure Sockets Layer) encryption — all information between your browser and our servers is transferred securely
• Strong password hashing — your password is never stored in plain text
• Two-Factor Authentication option
• Regular security audits and vulnerability assessments
• Firewall and intrusion detection systems

6.2 Administrative Safeguards

• Only authorised staff are permitted to access personal information
• All staff operate under confidentiality agreements
• All access to data is logged and monitored
• Staff receive regular training on data protection

Data Retention Period

yaya9 does not retain your personal information for longer than necessary.

• Active Accounts: Your information is retained for as long as your account remains active.
• Closed Accounts: Even after an account is closed, necessary information is retained for a specified period to meet legal obligations.
• Financial Transactions: Transaction information is retained for the required period in accordance with financial regulations.
• Marketing Communications: Information will be deleted if you withdraw your consent.

Once the need for retention has ended, your information is securely deleted or anonymised.

User Rights

As a yaya9 user, you have the following rights over your own information:

• Right of Access: You have the right to know what information has been collected about you and to receive a copy of it.
• Right to Rectification: If your information is inaccurate, you can request that it be corrected.
• Right to Erasure: You can request that information beyond what is required by legal obligations be deleted.
• Right to Restrict Processing: You can request that the use of your information for a specific purpose be stopped.
• Right to Data Portability: You can request your information in a structured, machine-readable format.
• Right to Object: You can object to marketing communications or profiling.

To exercise these rights, email [email protected] or contact us via 24/7 live chat. We will respond within a reasonable time after receiving your request.

Protection of Minors

yaya9 is a gaming platform exclusively for adults. Our services are available only to those aged 21 or over.

We do not intentionally collect any personal information from minors. Age is verified at the time of account registration. If a minor creates an account, that account will be closed immediately and any collected information will be deleted.

Policy Changes & Contact

yaya9 reserves the right to update this privacy policy as needed. Any changes will be published on this page. For significant changes, you will be notified at your registered email address. The latest version of the policy will always be available on this page. If you continue to use the site after a change, you will be considered to have accepted the new policy.

If you have any questions, feedback, or requests regarding this privacy policy, please contact our support team:

• 24/7 Live Chat — for immediate assistance
• Email: [email protected]

Our support team provides assistance in both Bengali and English.